This Privacy Policy outlines how Oliver Walton Ltd (trading as City Rooms) handles the personal data we collect and process in compliance with UK data protection laws and the General Data Protection Regulation (GDPR). We are committed to safeguarding your privacy and ensuring transparency in our data processing activities.

1. About Oliver Walton Ltd

Oliver Walton Ltd is a private limited company, registered under Company Number 07075684. Our registered company address is First Floor, 3-5 Globe Road, London, England, E1 4DT. We specialise in residential lettings in London and operate the City Rooms website at For the purposes of data protection law, Oliver Walton Ltd is the 'Data Controller' responsible for your personal data.

2. Data Subjects

We process personal data related to various individuals, including but not limited to clients, potential clients, tenants, prospective tenants, landlords, guarantors, referees, representatives of business partners, suppliers, contractors, and our employees.

3. Purpose of Data Processing

We process personal data for specific purposes, including:

  • Fulfilling requested services
  • Establishing or negotiating agreements
  • Promoting our goods and services
  • Managing accounts and records
  • Meeting data retention requirements
  • Complying with legal obligations
  • Responding to law enforcement requests

4. Types of Personal Data

To provide our lettings services, we collect and process the following categories of personal data:

  • Contact information (name, address, phone, email)
  • Contact details of others involved in lettings transactions
  • Passport or national identity information
  • Financial details (bank account, pay slips, credit history)
  • Land registry property ownership information
  • Identifiable images captured by CCTV on our premises

5. Use of Personal Data

We use your personal data to:

  • Administer contracted lettings services
  • Facilitate tenancy searches and fulfilment
  • Provide products and services as per agreements
  • Process payment transactions
  • Send non-marketing service updates
  • Respond to inquiries and applications
  • Resolve complaints and disputes
  • Send offers and promotions with your consent

6. Sharing Your Personal Data

We do not sell, rent, or lease client or business contact lists. We may share your data with trusted partners, including legal and regulatory bodies, government departments, and service providers, who help us deliver our services. We share the minimum necessary data to fulfil your requests and legal obligations.

7. Special Category (Sensitive) Data

We collect and process special category data only with your explicit consent. This includes health information required for tenancy suitability and diversity-related data as legally required. We do not use such data for automated processing or profiling.

8. International Data Processing

We typically do not transfer personal data outside the European Economic Area (EEA). When needed, we ensure safeguards are in place to protect your rights, such as approved EU contract clauses.

9. Security Measures

We employ robust security controls and adhere to international standards for protecting your personal information. We actively monitor and test our systems to prevent unauthorised access and cybercrime.

10. Your Data Subject Rights

Under GDPR and UK data protection law, you have specific rights over your personal data. These include the right to access, rectify, know the data retention period, request erasure, restrict processing, portability, object to processing, and seek explanations for automated decisions. You also have the right to lodge complaints with the Information Commissioner’s Office (ICO).

11. Changes to this Policy

We may update this Privacy Policy due to feedback or regulatory changes. We encourage you to periodically review this policy to stay informed about our data processing practices.

12. Contact Information

Your feedback and concerns are important to us. If you believe we have not adhered to this policy or have questions about your personal data, please contact us at or write to us at the address provided below. We will make every effort to promptly address and resolve any issues.

Managing Director of City Rooms
First Floor,
3-5 Globe Road,
E1 4DT