Tenant FAQs

We’ve compiled a list of questions and answers asked by tenants,
If you have any further questions please contact us

How do I rent a room from you during Covid-19?
Can I carry out a viewing?
How do I make a booking?
When do I do reference check and to receive contract?
How do I get the keys?
What is it like living in a shared flat during Covid-19?
Do you accept children and/or pets?
Do you cover all of London?
Do I need pay a deposit?
Do I have to pay bills except for rent?
How can I pay my rent?
What if I lost my job and cannot pay my rent?
What is in the room?
Is there Wi-Fi?
What services are included?
What if I don't get along with my flatmates?
How do I report a repair?
Will the property be inspected?
What happens if I am locked out of the property, or have lost my key?
Will I know who I’m living with?
Relocation Service?
What should I do with the pictures I’m asked to take when I move in?
I have a top up meter, how do I get my payment back?
What if I need to leave before the contract ends?
How much notice do I need to give before my contract expires?
Do I need to pay until the end of the tenancy?
Do I need to clean up when I move out?
What do I do with the keys?
Do you check the room too after I move out?
When do I get my deposit back?
Can I release my deposit myself?
What if I find a replacement?
I have more questions, or I want to provide a feedback...

What our clients say