Tenant FAQs

We’ve compiled a list of questions and answers asked by tenants,
If you have any further questions please contact us

How do I rent a room?
Can I make a booking without viewing?
Are you going to conduct reference checks?
Are there any costs other than rent?
Which bills are included in my rent?
Which bills are not included in my rent?
Do you provide a cleaning service?
What do I do before collecting the keys?
What are your house rules?
Do you accept children and/or pets?
Do you cover all of London?
How can I pay my rent?
Is there Wi-Fi?
What if I need to leave before the contract ends?
How do I report a repair?
What happens if I am locked out of the property, or have lost my key?
What if I need to leave before the contract ends?
When does my responsibility to pay rent end?
How should I leave my room at the end of my contract?
What do I do with the keys at moving out?
When does your end of tenancy inspection take place?
When do I get my deposit back?
I have more questions, or I want to provide a feedback...

What our clients say