Out Of Office Emergencies

We understand there are emergencies that cannot wait for normal office hours to be resolved. Please follow the following instructions to get the help you need.

Gentle reminder that, for non-emergencies please report via our website, click Tenant, Report a repair. One of our team members will get in touch with you once office is open. A non-emergency maintenance issue dealt with by below service might result in the liability for payment falling on you, should it not fall under the below emergencies during Out of Office Hours.

Gas: Should you smell gas, please contact National Grid immediately on 0800 111 999

Fire: Should you discover a fire, please call 999.

Other emergencies:

Please call 0800 999 4205

You will need have the following information ready:

  • Who did you buy your policy from? – answer is: Sparta
  • Are you the owner of the property? – answer is: No, I'm the tenant.
  • What’s your policy number? – answer is: 09122022/HEL1000/339355
  • What’s your property address including postcode? – answer is: your address
  • You may be asked who is the policy holder? – answer is: Oliver Walton Ltd t/a City Rooms
  • Please supply as much information as possible to describe the emergency issue.
  • Reference number: You may want to get a reference number if need follow up this case.

What are other emergencies – a list but not limited to:

  • No heating and/or no hot water - (first please make sure you have credit if PAYG meter, check radiators and/or boiler have not been turned off, check the trip switches have not gone);
  • No electricity or gas supply to the property - (first make sure you have credit if PAYG meter, check the trip switches have not gone);
  • Internal plumbing and drainage issues, such as leak or blockage (not dripping tap); (oil and food should not be thrown down the sink, basin or toilets)
  • Toilet is blocked, when there is no other toilet in the property to be used; (oil and food should not be thrown down the sink, basin or toilets)
  • Pest Infestation;
  • Windows, external Doors, and Locks;
  • Lost or Broken keys and you cannot gain access to your property.
  • Roof damage from adverse weather or fallen trees.

At City Rooms we wish to assist you as much as possible inside and outside of working hours.

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