Out Of Office Emergencies

Our normal hours of service are: Monday to Friday from 10 am to 5 pm and Saturdays from 10 am to 3 pm.

In the unfortunate event of an emergency maintenance issue arising outside of these times then please note:

  1. The fastest and most effective way to report an issue is to click here: providing as much detail as you can and where possible, including as many pictures as you can too. In the case of an emergency, you will be contacted within 30 minutes of logging your issue by text or phone by a member of our team with further instructions and advice.
  2. If you are unable to use this link for any reason, then please call our dedicated property management line, and our team will be able to assist you with the process. Please be aware that our new dedicated Property Management Number is:

    020 4570 3191

For guidance, some examples of what we might define as ‘emergency’ are:

  • Water Leaks
  • Boiler breakdowns
  • Malfunctioning entrance locks and room locks
  • No electricity to the property
  • Lack of heating or hot water

Other useful contacts:

  • In case of a crime being committed, please call the police on 999
  • In case of fire, please call the Fire Service on 999
  • If you smell gas please call: 0800 111 999
  • If there is no running water call: 0800 316 9800
  • If there is a power cut, call: 105

Important Note: You may be liable for costs or may not be refunded for expenses incurred if you engage services that are not authorised and/or not be considered an emergency.

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