Out Of Office Emergencies

We understand there are emergencies that cannot wait for normal office hours to be resolved. Please follow the following instructions to get the help you need.

Gentle reminder that, for non-emergencies please report via our website, click Tenant, Report a repair. One of our team members will get in touch with you once office is open. A non-emergency maintenance issue dealt with by below service might result in the liability for payment falling on you, should it not fall under the below emergencies during Out of Office Hours.

Gas: Should you smell gas, please contact National Grid immediately on 0800 111 999

Fire: Should you discover a fire, please call 999.

Other emergencies:

Please call 0800 999 4205

You will need have the following information ready:

  • Who did you buy your policy from? – answer is: Sparta
  • Are you the owner of the property? – answer is: No, I'm the tenant.
  • What’s your policy number? – answer is: 09122022/HEL1000/339355
  • What’s your property address including postcode? – answer is: your address
  • You may be asked who is the policy holder? – answer is: Oliver Walton Ltd t/a City Rooms
  • Please supply as much information as possible to describe the emergency issue.
  • Reference number: You may want to get a reference number if need follow up this case.

What are other emergencies – a list but not limited to:

  • No heating and/or no hot water - (first please make sure you have credit if PAYG meter, check radiators and/or boiler have not been turned off, check the trip switches have not gone);
  • No electricity or gas supply to the property - (first make sure you have credit if PAYG meter, check the trip switches have not gone);
  • Internal plumbing and drainage issues, such as leak or blockage (not dripping tap); (oil and food should not be thrown down the sink, basin or toilets)
  • Toilet is blocked, when there is no other toilet in the property to be used; (oil and food should not be thrown down the sink, basin or toilets)
  • Pest Infestation;
  • Windows, external Doors, and Locks;
  • Lost or Broken keys and you cannot gain access to your property.
  • Roof damage from adverse weather or fallen trees.

At City Rooms we wish to assist you as much as possible inside and outside of working hours.

Contact us

What our clients say

We are landlords and recently rented to City Rooms and they are extremely professional and their in-house Maintenance team are superb. We would highly recommend to any fellow landlord. .
/ Karen Bain
I would like say, once again, how impressed I am with City Rooms. I would remark on the professionalism and responsibility of the agency, and how pleasant everyone was. This has been a complete change from my past experience with estate agents.
/ Anna Hudson, London
Incredible experience, very easy to work with and no doubt would I work with them again.
/ Max Lochrie
I find City Rooms are excellent agency. Being a landlady my experience with City Rooms has been stress free. The management team are great, particularly Jessica who deals with all my repairs and queries in a timely manner.
/ Shire Talia
I am speaking from a landlord side - I would recommend City rooms to anyone who needs to rent out their flat quickly and with no hassle, I had a large 3 bed penthouse to rent and in the current market it could have been quite a challenge to find a single tenant willing to take a large property at a good price, I was also moving myself so needed to get this sorted fairly quickly. Shabir from City Rooms contacted me about the apartment on the day the ad was published online, came to view it the next day, and we quickly agreed on the price and other conditions of rent. The price they offered was very competitive and the conditions were great. They offer full management of the property so as a landlord you don’t have to take care of various repairs and other issues, you just receive your monthly rent and enjoy it, Shabir also took care of the new furniture, smoke alarms, and even new floorings for the bedroom ( all at great prices) and spread the cost of these for me over several months, which was very handy and nice to have, Shabir is always contactable to discuss any issues/queries I might have. Great service overall, would recommend to any landlord looking to rent quickly with a free full management service.
/ Kira Abramenkova
Testimonials